Booking terms and conditions – workshops, family days, vouchers.
Workshop, ticket fees and gift vouchers are non- refundable.
Advertised booking discount codes must be applied at the checkout and cannot be applied once the customer has paid. Only one code may be used per booking on the product in the offer.
Gift vouchers are valid indefinitely unless otherwise stated. Vouchers may be redeemed through a direct booking with Cambridge Forest Schools.
Alterations / Cancellations of Courses or Events by Cambridge Forest Schools.
It may be necessary for Cambridge Forest Schools to change the timing of a course/ event, the trainer or facilitator, the date or the venue. In the unlikely event of the course/ event being cancelled by Cambridge Forest Schools, customers can transfer his or her booking to an alternative date for the course/ event. For all bookings, the liability of Cambridge Forest Schools shall be limited to the amount of the fee actually paid to Cambridge Forest Schools by the delegate. For this reason, delegates are encouraged to not to book travel or accommodation more than two weeks prior to any course date.
Cancellations by the Delegate / Refunds
Cash refunds will not be given however Cambridge Forest Schools will credit the customer with a voucher to the value they actually paid to Cambridge Forest Schools. Any customer that has booked onto a workshop/family session may cancel the booking at any time up to two weeks before the date of the commencement and will have the option to take up a place at a future event. Where a customer transfers his/her booking to another date, the customer will not be entitled to any refund where he/she cancels attendance at that other course. Only one transfer is permitted per course per delegate.
Registration information, including directions to the venue and timings, will be sent to the delegate by email at least 7 days prior to the event. Cambridge Forest Schools will not be responsible for the non arrival of registration information and all delegates/ attendees are encouraged to check their junk mail in case it has gone awry. Any delegate not receiving the registration information by 7 days prior to the event should contact us on firstname.lastname@example.org